Just buy shortly skimming through the different parts of Zara’s website, one can already conclude that they have such a fresh vibe that definitely entices shoppers, especially the younger ones. Although they have been focusing on women’s fashion for years, they have expanded their collection to menswear and kids fashion as well, even more packing fun browsing times for any customer’s shopping experience. It’s such an experience to shop within the website, as the edit on the items being sold have an impact as they are presented in quite a visually pleasing manner. The categories are also neatly stacked on the left side of the website, making it easy for your to narrow down the categories of the items you’ve been looking for.However, despite all the positive things we can say about the website, there are a few things we definitely think the website should improve on. First, their customer support can do much better, especially in handling customers’ complaints and returns. And second, the instances of delayed shipping should definitely be lessened or much better, totally erase.
Kareena
The Skincare Aesthetic :) 